Filing Grievances at the Income Tax Portal: Know which department handles which type of grievances

The Income Tax Department takes the grievance filed very seriously and the monitoring is also there from the highest authorities.

There is an option to file a grievance at the income tax portal. However, while filing the grievance, it asked for the department to which the grievance relates. The selection of the right department ensures early resolution of the grievance.

The choice given for department are as under:

lease select the relevant Department

e-Filing

AO

CPC-TDS

UTIITSL

NSDL

CPC-ITR

SBI

DIT(Systems)

Let us know about which department handles which type of grievances:

e-Filing

This department deals with e-Filing of Income Tax Return or Statutory Forms and other value added services like e-verification & e-proceedings etc. Any grievances related to efiling portal registration, profile or password, verification of ITR/Forms, e-proceedings, Instant PAN (e-PAN) through Aadhar or Cybercrime (related to income tax) shall be logged under this department.

AO

Assessing Officers are designated income tax officers who handle the assessment of taxpayers under their jurisdiction and can be contacted for ITR related specific queries. Grievances related to Refund, Rectification, Demand correction, Appeal order, PAN related application or any other miscellaneous application pending with AO shall be logged under this department.

UTIITSL

This department deals with issuance of PAN/ TAN and related queries. Any grievances related to Discrepancy/Errors in PAN application, Allotment of same PAN to multiple entities, Logistics (Delivery of PAN card) or Aadhar Seeding shall be logged under this department.

NSDL

This department deals with issuance of PAN and related queries. Any grievances related to Rejected/Pending PAN application, Discrepancy/Errors in PAN application, Allotment of same PAN to multiple entities, Logistics (Delivery of PAN card) or Aadhar Seeding shall be logged under this department.

CPC-ITR

This department handles Income Tax Returns processing. All grievances related to ITR-V status, Intimations or Notices u/s 139(9) or 143(1), Refund not received, Income Tax Processing Related processes, Social Media grievance or Feedbacks shall be logged under this department.

SBI

This department deals with issuance of tax refunds to the taxpayer post ITR processing. Any grievances related to Refund Failed, Refund credited in wrong account and Refund paid but not credited in account shall be logged under this department.

DIT(Systems)

This department manages Information Technology related systems in the Income Tax department. Any technical issues in e-Filing website, PAN related, Tax payment system (OLTAS), Escalation on existing Refund Banker (SBI) issues, Assessment and Information mismatch shall be logged under this department.