Tracking mechanism from July 1 by insurer

Tracking mechanism from July 1 by insurer

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Tracking mechanism from July 1 by insurer

To improve service and ensure timely settlement of claims, the insurance regulator has said all insurers must provide customers clear updates including a tracking mechanism on policies.
The new directive from the Insurance Regulatory and Development Authority of India (IRDAI) will come into effect from July 1.
It has also directed insurers to collect mobile numbers and e-mail IDs of the policyholders both at the point of sale and also on an ongoing basis as part of policy servicing. Every claim will have a unique reference number, which will be communicated to the policyholder, who can then track the status.

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