Filing Grievances at the Income Tax Portal: Know which department handles which type of grievances

Filing Grievances at the Income Tax Portal: Know which department handles which type of grievances

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Filing Grievances at the Income Tax Portal: Know which department handles which type of grievances

The Income Tax Department takes the grievance filed very seriously and the monitoring is also there from the highest authorities.
There is an option to file a grievance at the income tax portal. However, while filing the grievance, it asked for the department to which the grievance relates. The selection of the right department ensures early resolution of the grievance.
The choice given for department are as under:
lease select the relevant Department
e-Filing
AO
CPC-TDS
UTIITSL
NSDL
CPC-ITR
SBI
DIT(Systems)
Let us know about which department handles which type of grievances:
e-Filing
This department deals with e-Filing of Income Tax Return or Statutory Forms and other value added services like e-verification & e-proceedings etc. Any grievances related to efiling portal registration, profile or password, verification of ITR/Forms, e-proceedings, Instant PAN (e-PAN) through Aadhar or Cybercrime (related to income tax) shall be logged under this department.
AO
Assessing Officers are designated income tax officers who handle the assessment of taxpayers under their jurisdiction and can be contacted for ITR related specific queries. Grievances related to Refund, Rectification, Demand correction, Appeal order, PAN related application or any other miscellaneous application pending with AO shall be logged under this department.
UTIITSL
This department deals with issuance of PAN/ TAN and related queries. Any grievances related to Discrepancy/Errors in PAN application, Allotment of same PAN to multiple entities, Logistics (Delivery of PAN card) or Aadhar Seeding shall be logged under this department.
NSDL
This department deals with issuance of PAN and related queries. Any grievances related to Rejected/Pending PAN application, Discrepancy/Errors in PAN application, Allotment of same PAN to multiple entities, Logistics (Delivery of PAN card) or Aadhar Seeding shall be logged under this department.
CPC-ITR
This department handles Income Tax Returns processing. All grievances related to ITR-V status, Intimations or Notices u/s 139(9) or 143(1), Refund not received, Income Tax Processing Related processes, Social Media grievance or Feedbacks shall be logged under this department.
SBI
This department deals with issuance of tax refunds to the taxpayer post ITR processing. Any grievances related to Refund Failed, Refund credited in wrong account and Refund paid but not credited in account shall be logged under this department.
DIT(Systems)
This department manages Information Technology related systems in the Income Tax department. Any technical issues in e-Filing website, PAN related, Tax payment system (OLTAS), Escalation on existing Refund Banker (SBI) issues, Assessment and Information mismatch shall be logged under this department.

1 Comment

  1. January 4, 2022
    Rajiv

    Sir it’s true they really give reply..but in one of our case still not got solution..asaessee 86 died on 4OCT20..due pandemic and bank delay in submission return for AY20-21 was filed on 31/03/3021 by legal representative after getting permission from income tax department online submitting relevant documents and to this mother PAN was blocked and son legal representatives filed her return after login his pan two name comes..till here it’s fine now LEGAL REPRESENTATIVES WANTS TO FILE RETURN FOR AY21-22 BUT AFTER LOGIN HIS PAN .
    PAN OF MOTHER IS NO MORE..WE FILED GRIEVANCE AS U SAID PROMPTLY REPLY CONTACT efilingwebmanager. Incometax.gov.in it was already send but from them no reply nor solution…such situations can be of others so how to handle..wants to pay tax and file return being above 10 lacs has to file on line..sir if from this forum any one help..

    Reply

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